T-Mobile

T-Mobile’s ‘Ditch & Switch’ Promotion

Ad industry self-regulatory body recommends changes to un-carrier’s unintelligible promotion.

T-Mobile’s ‘No Contract’ Claims False, Groups Allege

Consumer groups call on federal agency to investigate marketing.

The Fine Print in T-Mobile’s Alleged Overbilling Scam

How the fine print factors into the FTC’s multimillion-dollar complaint against the mobile carrier.

AG Tells T-Mobile to Hang Up No Contract Claims

T-Mobile got slapped by the Washington State Attorney General for allegedly failing to disclose hidden early termination charges.

T-Mobile’s ONE Military Plan

There’s more to these advertised savings for military members and veterans than meets the eye.

T-Mobile’s ‘Mobile without Borders’ Upgrade

Not quite “no extra charge” for some customers.

T-Mobile’s ‘Best Unlimited Network’ Claims

Being the best means more than just being the fastest.

T-Mobile Home Internet

Bundle bungled.

T-Mobile’s #UnlimitedBaseball Has Innings Limit

Data speeds for certain “unlimited” customers can slow to a crawl.

FTC, FCC to Weigh In on T-Mobile’s ‘Disparaging’ Claymation Ad

Referral to federal agencies follows AT&T complaint to the National Advertising Division.

T-Mobile Jump

Might as well jump!

T-Mobile Network Speed Claims

T-Mobile claims in its “the simple choice” ads that even touchy, reanimated monsters know T-Mobile is a better choice for cellphone service than AT&T. In particular, T-Mobile says it has…

T-Mobile to Refund Customers $90M

Proposed agreement with the FTC would settle cramming allegations.

T-Mobile’s Cellphone Plan Prices

These prices aren’t for everybody, according to the fine print.

T-Mobile’s Prices and Fees

February 2018: This action was dismissed because the parties reached a settlement agreement, the terms of which have not been disclosed. November 2017: A false advertising class-action lawsuit was filed…

T-Mobile’s “No Contract” Cellphone Plans

May 2016: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. The reasons have not been disclosed. February…

T-Mobile Services

Allegations: Misleadingly representing that the company safeguards consumers’ personal information when it failed to do so and there was a data breach

Asurion’s Cell Phone Insurance for T-Mobile Customers

In November 2015, a federal judge preliminarily approved a settlement of a class-action lawsuit against Asurion and T-Mobile. The complaint, which was originally filed in 2006, alleged that Asurion misleadingly…

T-Mobile’s Guaranteed Rates

Allegations: Misrepresenting that the advertised rates for certain plans were guaranteed to last for life or as long as the customer remained on the plan when the company raised rates…