T-Mobile Services

T-Mobile

Allegations: Misrepresenting that it protects consumers’ personal information when it failed to do so and there was a data breach in 2022

T-Mobile’s Plans

Allegations: Failing to include its “RPTR Fee” in advertised prices

The Security of Communications on iPhones

Allegations: Misleadingly marketing that iMessage and Facetime are secure methods of communication without disclosing that a flaw in Apple’s iOS software and T-Mobile’s SIM card practices allow iMessage correspondence and…

T-Mobile’s Guaranteed Rates

Allegations: Misrepresenting that the advertised rates for certain plans were guaranteed to last for life or as long as the customer remained on the plan when the company raised rates…

T-Mobile

Allegations: Falsely representing that consumers need to purchase insurance add-ons with every new device, falsely advertising cellphones as “free,” and failing to include a fee in advertised prices

T-Mobile

Allegations: Preventing consumers from giving negative reviews on its website and platforms

T-Mobile’s 5G Network

Allegations: Failing to disclose that older networks would be shut down when the company’s 5G network launched and certain devices would be incompatible and unusable using a 5G network

T-Mobile’s Prices and Fees

T-Mobile’s “No Contract” Cellphone Plans

Asurion’s Cell Phone Insurance for T-Mobile Customers