Free Checked Bags on American Airlines

Allegations: Falsely representing that the airline does not charge certain passengers a fee for checked bags

Alaska Airlines

United Airlines’ ‘Offset Your Flight’ Booking Option

United customers encouraged to “offset” their flight as airline CEO blasts such carbon offset projects.

United Airlines In-Flight DirecTV and WiFi

American Airlines Free Checked Bags Program

Allegations: Misleadingly offering certain customers free checked bags when the airline does not program the terms into its software and improperly charges customers for checked bags

KLM Royal Dutch Airlines’ CO2ZERO Carbon Offset Program

Lawsuit and environmental groups accuse Dutch airline of greenwashing.

Trip Insurance Policies from Delta Airlines

Trip Insurance from Alaska Airlines

Travel Guard Insurance for United Airlines Flights

Allegations: Misleadingly representing that consumers who do not purchase travel insurance would be required to pay fees for cancelling or changing flights without disclosing that the airline waived such fees…

Trip Insurance Policies from American Airlines

Frontier Airlines’ Low Fares

Lawsuit accuses airline of running a bait and switch.

Southwest Airline’s Refunds of Security Fees

Allegations: Falsely representing that the airline will refund security fees to passengers who do not use their tickets

Southwest Airlines’ Wanna Get Away Fares

Depending on the airport, advertised fares may be out of reach.

The Pricing Tactics of American Airlines

U.S. Airways Airline Tickets

This Airline’s Free Checked Bag Offer Carries a Price

Reader says she was misled into believing her first bag would ride for free. Now she wants a refund.

Frontier Airlines

Allegations: Misleadingly marketing that it offers low airfare when the airline makes up any discount using other charges

Natural American Spirit Cigarettes

American Airlines Baggage Fees

Allegations: Falsely representing that certain passengers don’t have to pay for checked bags

United Airlines: No Change Fees

United leaves some passengers behind.