Laurence Airline

U.S. Airways Airline Tickets

July 2015: This action was voluntarily dismissed When a complaint is dismissed with prejudice, it cannot be refiled. as to the named plaintiff and When a complaint is dismissed without…

House Approves Return to Deceptive Airline Ads

Transparent Airfares Act of 2014 is anything but transparent.

This Airline’s Free Checked Bag Offer Carries a Price

Reader says she was misled into believing her first bag would ride for free. Now she wants a refund.

Southwest Airline’s Early Bird Check-in

May 2015: After the judge granted the airline’s motion to strike the class allegations, this action was voluntarily dismissed When a complaint is dismissed with prejudice, it cannot be refiled.,…

Southwest Airline’s Refunds of Security Fees

Allegations: Falsely representing that the airline will refund security fees to passengers who do not use their tickets

United Airlines

Allegations: Misleadingly marketing that the airline uses “Sustainable Aviation Fuel” and will be “100% green” and “[c]arbon neutral by 2050”

United Airlines’ ‘Offset Your Flight’ Booking Option

United customers encouraged to “offset” their flight as airline CEO blasts such carbon offset projects.

Spirit Airlines Prices

Allegations: Misleadingly representing that it is a “low-cost, low-fare airline” offering affordable travel

KLM Royal Dutch Airlines’ CO2ZERO Carbon Offset Program

Lawsuit and environmental groups accuse Dutch airline of greenwashing.

Trip Insurance from United Airlines

In September 2018, a class-action lawsuit was filed against United Airlines for allegedly deceptively marketing trip insurance on its flights. Specifically, the complaint claims that the airline misleadingly represents that…

Travel Guard Insurance for United Airlines Flights

Allegations: Misleadingly representing that consumers who do not purchase travel insurance would be required to pay fees for cancelling or changing flights without disclosing that the airline waived such fees…

Trip Insurance Policies from Delta Airlines

In September 2018, a class-action lawsuit was filed against Delta Airlines for allegedly misleadingly marketing trip insurance policies in a way that gives consumers the impression that the cost of…

Frontier Airlines

Allegations: Misleadingly marketing that it offers low airfare when the airline makes up any discount using other charges

Frontier Airlines’ Low Fares

Lawsuit accuses airline of running a bait and switch.

Free Checked Bags on American Airlines

Allegations: Falsely representing that the airline does not charge certain passengers a fee for checked bags

American Airlines Free Checked Bags Program

Allegations: Misleadingly offering certain customers free checked bags when the airline does not program the terms into its software and improperly charges customers for checked bags

Royal Dutch Airlines

Allegations: Misleadingly marketing that the airline uses sustainable biofuel and that consumers who purchase carbon credits in its CO2ZERO program offset the environmental impact of flying

CO2ZERO Program at Royal Dutch Airlines

Allegations: Falsely marketing that consumers who purchase carbon credits when buying airline tickets offset and reduce the environmental impact of flying when, in reality, purchasing credits does not negate the…

Companies Accused of Greenwashing

When companies green it, they better mean it.