Trip Insurance Policies from Delta Airlines

American Airlines Free Checked Bags Program

Allegations: Misleadingly offering certain customers free checked bags when the airline does not program the terms into its software and improperly charges customers for checked bags

The Pricing Tactics of American Airlines

Southwest Airlines’ Wanna Get Away Fares

Depending on the airport, advertised fares may be out of reach.

Southwest Airline’s Refunds of Security Fees

Allegations: Falsely representing that the airline will refund security fees to passengers who do not use their tickets

Frontier Airlines’ Low Fares

Lawsuit accuses airline of running a bait and switch.

U.S. Airways Airline Tickets

Spirit Airlines “Shortcut Security”

Allegations: Deceptively advertising a “Shortcut Security” option that allows consumers who pay for this option to use a separate, faster line to get through security at certain U.S. airports

Frontier Airlines

Allegations: Misleadingly marketing that it offers low airfare when the airline makes up any discount using other charges

This Airline’s Free Checked Bag Offer Carries a Price

Reader says she was misled into believing her first bag would ride for free. Now she wants a refund.

Spirit Airlines Shortcut Boarding

Allegations: Deceptively marketing that passengers who upgrade their flight get priority boarding when they weren’t allowed to board early during the COVID-19 pandemic due to state and federal health regulations

Royal Dutch Airlines

Allegations: Misleadingly marketing that the airline uses sustainable biofuel and that consumers who purchase carbon credits in its CO2ZERO program offset the environmental impact of flying

United Airlines: No Change Fees

United leaves some passengers behind.

American Airlines Baggage Fees

Allegations: Falsely representing that certain passengers don’t have to pay for checked bags

Spirit Airlines

Allegations: Deceptively hiding that it charges a “Passenger Usage Fee”

CO2ZERO Program at Royal Dutch Airlines

Allegations: Falsely marketing that consumers who purchase carbon credits when buying airline tickets offset and reduce the environmental impact of flying when, in reality, purchasing credits does not negate the…

Coronavirus Spawns Class-Action Lawsuits as Consumers Seek Refunds

The pandemic has also triggered lawsuits over privacy issues with some video conferencing apps, and more.

Companies Accused of Greenwashing

When companies green it, they better mean it.

Spirit’s “Shortcut Security”

Allegations: Misleadingly advertising that consumers who purchase the “Shortcut Security” option can use a separate, faster line to get through security at certain airports

How to Avoid a Summer Vacation Nightmare

Before you book that great getaway deal, you need to ask some questions.