Mixed Signals from Cellphone Ads
Carriers facing challenges to advertisements.
Carriers facing challenges to advertisements.
Consumer groups call on federal agency to investigate marketing.
Not quite “no extra charge” for some customers.
All told, that’s $290M going back to wireless consumers who federal regulators said were unfairly charged.
Self-regulatory group tells Sprint to drop advertising claims following T-Mobile complaint.
Digging into the fine print and details behind four recent ads.
Proposed agreement with the FTC would settle cramming allegations.
Wireless carrier joins AT&T and T-Mobile as companies accused of cramming this year.
Agency notes one participant in discussions called mobile cramming the “perfect scam.”
How the fine print factors into the FTC’s multimillion-dollar complaint against the mobile carrier.
Allegations: Misrepresenting that the advertised rates for certain plans were guaranteed to last for life or as long as the customer remained on the plan when the company raised rates…
Allegations: Falsely representing that consumers need to purchase insurance add-ons with every new device, falsely advertising cellphones as “free,” and failing to include a fee in advertised prices
Allegations: Preventing consumers from giving negative reviews on its website and platforms
Allegations: Failing to disclose that older networks would be shut down when the company’s 5G network launched and certain devices would be incompatible and unusable using a 5G network
Allegations: Misleadingly representing that the company safeguards consumers’ personal information when it failed to do so and there was a data breach
February 2018: This action was dismissed because the parties reached a settlement agreement, the terms of which have not been disclosed. November 2017: A false advertising class-action lawsuit was filed…
May 2016: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. The reasons have not been disclosed. February…
In November 2015, a federal judge preliminarily approved a settlement of a class-action lawsuit against Asurion and T-Mobile. The complaint, which was originally filed in 2006, alleged that Asurion misleadingly…