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Booking a Vacation Online?
These claims may trip you up.
Expedia Member Hotels
Class-action lawsuit alleges booking site is engaging in a “classic bait and switch.”
Consumer Loses Confidence in VRBO’s Booking Guarantee
Home-sharing site’s “Book with Confidence Guarantee” fails consumer.
Expedia
Travel site would do well to renovate how it informs consumers about hotel renovations.
Hotwire
Consumer says advertised hotel rate went up after clicking “book now.”
Expedia’s ‘Free Cancellation’
Expedia may not charge a cancellation fee, but the hotel might.
Travelocity
TINA.org reader says discount travel website misled her on a promotion.
Hotwire’s ‘Secret Hot Rate Hotels’
These big savings may not be representative of what you think.
Travel Insurance Assurance?
This Thanksgiving, ensure you know what’s what with the various assurances of travel insurance.
Class-Action Tracker
Home Away
In June 2019, a class-action lawsuit was filed against the rental booking website Home Away for allegedly failing to adequately warn consumers that scammers sometimes post fraudulent listings for rental…
Expedia and Reservation.com’s Taxes and Fees
In December 2018 and January 2019, two class-action lawsuits were filed against Expedia for allegedly misleadingly representing that taxes and fees charged to consumers who reserve hotel rooms from Reservations.com…
HomeAway
In September 2017, a class-action lawsuit was filed against HomeAway (a website providing rental property listings) for allegedly deceptively advertising that it provides 24/7 customer service, for which it charges…
HomeAway, Inc.
A false advertising class-action lawsuit was filed against HomeAway, Inc. (an operator of vacation rental websites) for allegedly promising that it did not charge travelers any service fees and the…
HomeAway
In November 2016, a class-action lawsuit was filed against HomeAway (an operator of vacation rental websites) for allegedly operating a bait-and-switch scheme. Among other things, the complaint alleges that the…