Transitions Lenses

Transitions lenses are marketed as changing tint in a flash— leaving consumers in the dark about how long it actually takes.

Olive Garden’s ‘Buy One, Take One’ Promotion

BOGO has severe limitations.

Best Buy’s 50% Off Luxury Appliances Coupon

The coupon gets you in the door but can you then use it?

Gillette Canadian Commercial

NFL Sunday Ticket

App’s claim to stream games “anywhere” is, to use a football term, an example of blown coverage.

Dave & Buster’s

“Free” games promotion carried a price: $50.

Panera Delivery

Contrary to what one of its TV ads say, Panera does not, in fact, deliver “wherever.”

Vivid Seats

Online ticket reseller kicks offs NHL season with a misleading email promotion.

Deceptive Outlet Pricing: The Never-Ending Sale

TINA.org investigation reveals perpetual sales at outlet stores.

Greyhound’s ‘Free Same Day Exchange’ Policy

Economy extra passengers, beware: “Extra” may stand for a hidden fee.

FreshWorks Produce Savers

Keeping produce “nearly as fresh as the day it was picked.” Well, one type of produce anyway.

When an Amex Gift Card Winds Up in the Wrong Hands

Amex will send you a replacement card. It just might not have the original balance on it.

CFPB Opens Door to Class-Action Suits against Financial Firms

New rule prohibits financial institutions from blocking consumers from pursuing class-action litigation.

Dollar Tree

Dollar store’s refund policy shows up late for consumer.

Posh Box

Subscription service puts consumers in a box on refunds and returns.

Lumanere

There’s a financial wrinkle to this “free” serum.

Consumer Loses Confidence in VRBO’s Booking Guarantee

Home-sharing site’s “Book with Confidence Guarantee” fails consumer.

Expedia

Travel site would do well to renovate how it informs consumers about hotel renovations.

Hotwire

Consumer says advertised hotel rate went up after clicking “book now.”

DealDash’s Hidden Costs

Bid farewell to the low prices you see in ads. You will pay more.