
T-Mobile
Allegations: Misrepresenting that it protects consumers’ personal information when it failed to do so and there was a data breach in 2022
Garcia Moreno et al. v. T-Mobile USA, Inc.
22-cv-843, W.D. Wash.
(June 2022)
T-Mobile’s 5G network
Failing to disclose that older networks would be shut down when the company’s 5G network launched and certain devices – including the Samsung Galaxy S10 5G and LG V50 ThinQ 5G – would be incompatible and unusable using a 5G network
Motion to compel arbitration granted
Allegations: Misrepresenting that it protects consumers’ personal information when it failed to do so and there was a data breach in 2022
Allegations: Failing to include its “RPTR Fee” in advertised prices
Allegations: Misleadingly marketing that iMessage and Facetime are secure methods of communication without disclosing that a flaw in Apple’s iOS software and T-Mobile’s SIM card practices allow iMessage correspondence and…
Allegations: Misrepresenting that the advertised rates for certain plans were guaranteed to last for life or as long as the customer remained on the plan when the company raised rates…
Allegations: Falsely representing that consumers need to purchase insurance add-ons with every new device, falsely advertising cellphones as “free,” and failing to include a fee in advertised prices
Allegations: Preventing consumers from giving negative reviews on its website and platforms
Allegations: Misleadingly representing that the company safeguards consumers’ personal information when it failed to do so and there was a data breach
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