T-Mobile
Allegations: Misrepresenting that it protects consumers’ personal information when it failed to do so and there was a data breach in 2022
T-Mobile’s 5G Network
Case Name (Date)
Garcia Moreno et al. v. T-Mobile USA, Inc.
22-cv-843, W.D. Wash.
(June 2022)
Product/Service
T-Mobile’s 5G network
Allegations
Failing to disclose that older networks would be shut down when the company’s 5G network launched and certain devices – including the Samsung Galaxy S10 5G and LG V50 ThinQ 5G – would be incompatible and unusable using a 5G network
Status
Motion to compel arbitration granted
Class-Action Tracker
T-Mobile’s Plans
Allegations: Failing to include its “RPTR Fee” in advertised prices
The Security of Communications on iPhones
Allegations: Misleadingly marketing that iMessage and Facetime are secure methods of communication without disclosing that a flaw in Apple’s iOS software and T-Mobile’s SIM card practices allow iMessage correspondence and…
T-Mobile’s Guaranteed Rates
Allegations: Misrepresenting that the advertised rates for certain plans were guaranteed to last for life or as long as the customer remained on the plan when the company raised rates…
T-Mobile
Allegations: Falsely representing that consumers need to purchase insurance add-ons with every new device, falsely advertising cellphones as “free,” and failing to include a fee in advertised prices
T-Mobile
Allegations: Preventing consumers from giving negative reviews on its website and platforms
T-Mobile Services
Allegations: Misleadingly representing that the company safeguards consumers’ personal information when it failed to do so and there was a data breach
T-Mobile’s Prices and Fees
T-Mobile’s “No Contract” Cellphone Plans
Asurion’s Cell Phone Insurance for T-Mobile Customers
The Latest
Mixed Signals from Cellphone Ads
Carriers facing challenges to advertisements.
T-Mobile’s ‘No Contract’ Claims False, Groups Allege
Consumer groups call on federal agency to investigate marketing.
T-Mobile’s ‘Mobile without Borders’ Upgrade
Not quite “no extra charge” for some customers.
Verizon, Sprint to Give $120M Back to ‘Crammed’ Consumers
All told, that’s $290M going back to wireless consumers who federal regulators said were unfairly charged.
Sprint’s ‘New’ Network Just Got Old
Self-regulatory group tells Sprint to drop advertising claims following T-Mobile complaint.