Amazon’s 30-Day Refund Policy

Amazon Basics Paper Products

Allegations: Misleadingly marketing that products are sustainable and mitigate carbon emissions

365 Whole Foods Market Plant-Based Flushable Wipes

Allegations: Falsely marketing products as plant-based

Audible Memberships

Allegations: Failing to adequately disclose that many Amazon customers were automatically enrolled in – and charged for – Audible memberships, and making it difficult to cancel the memberships

365 Whole Foods Market Organic Mini Sandwich Cheese Crackers

Allegations: Misleadingly marketing that products contain “Real Organic Cheddar Cheese”

Amazon Prime’s Ad-Free Streaming Services

Allegations: Misleadingly advertising that Amazon Prime subscriptions included “commercial-free” streaming of movies and tv shows and then later charging an additional $2.99/month for ad-free streaming services

Amazon Fresh

Allegations: Failing to include “service fees” that range from $4.95 to $9.95 in advertised prices

Amazon Prime Grocery Deliveries from Whole Foods

Allegations: Falsely marketing that Amazon Prime members receive free 2-hour delivery of groceries when Amazon charges consumers a $9.95 service fee for grocery deliveries from Whole Foods Market

Glucosamine Sulfate Supplements Sold on Amazon

Allegations: Falsely marketing supplements as glucosamine sulfate when they don’t contain any glucosamine sulfate

Amazon Subscriptions

Allegations: Failing to disclose the terms of subscriptions

Ronnybrook Farm Dairy Products

Allegations: Failing to adequately disclose a $2 deposit fee in advertised retail prices

Audible Subscriptions

Allegations: Failing to adequately disclose the terms of automatically renewing subscriptions, charging consumers without their consent, and making it difficult to cancel

Amazon

Allegations: Preventing consumers from giving negative reviews of Amazon on its websites and apps

NyQuil, Tylenol, Sudafed, Mucinex, and Several Store Brands

Allegations: Falsely marketing that medicines treat nasal congestion

Amazon’s “Guaranteed Delivery”

Allegations: Failing to deliver purchases by the guaranteed dates and times

Amazon Prime’s Same Day or Two Day Delivery Representations

Allegations: Misleadingly marketing “same-day” or “two day” delivery for Amazon Prime members

Happy Belly Fruit Bowls and Canned Fruit Products

Allegations: Misleadingly marketing that products contain “100% Juice”

Several Brands of Cold and Flu Medicines

Allegations: Falsely marketing that phenylephrine products treat congestion and other cold and flu symptoms

Sunrise Growers Frozen Fruit Products

Allegations: Failing to disclose that products contain a bacterium that could lead to serious adverse health consequences

Amazon’s Basic Care Cold and Flu Medicines

Allegations: Falsely marketing medicines as “non-drowsy” when one of the active ingredients causes drowsiness

Prime Exclusive Savings for Amazon Prime Members

Allegations: Falsely advertising discounts by increasing original prices for a short period of time and then offering members “discounted” prices

Solimo Glucosamine Sulfate Supplements on Amazon.com

Allegations: Falsely marketing supplements as glucosamine sulfate when they don’t contain any glucosamine sulfate

Whole Foods Market Brioche Whole Grain Hamburger Buns

Allegations: Misleadingly marketing products as “whole grain”

Weed Slayer

Allegations: Falsely marketing products as natural, organic, and suitable for organic plants

Whole Foods Tilapia Fillets

Allegations: Misleadingly marketing the weight of fish in products as higher than it actually is

Amazon Prime Memberships

Allegations: Using dark patterns to make it difficult to cancel Amazon Prime memberships

Digital Content on Amazon

Allegations: Misleadingly marketing that consumers can “buy” digital content when Amazon may revoke access to content at any time

Digital Content on Amazon Prime Video

Allegations: Misleadingly marketing that consumers can “buy” digital content when Amazon may revoke access to content at any time

Digital Content on Amazon Platform

Allegations: Misleadingly marketing that consumers can “buy” digital content when Amazon may revoke access to content at any time

Solimo Melatonin Supplements

Allegations: Dietary supplements contain more melatonin than advertised

Dietary Supplements Sold on Amazon

Allegations: Promoting dietary supplements as if they are legal, safe and therapeutic when they are illegal and have not been approved by the FDA

Amazon Prime’s “Free Titles at Audible”

Allegations: Deceptively marketing that Amazon Prime memberships include “Free Titles at Audible” when the company automatically enrolls members in a paid subscription for Audible

Whole Foods Pizzas

Allegations: Falsely marketing pizzas as being 18 inches when they are actually 16 inches

Amazon Subscribe & Save Subscriptions

Allegations: Deceptively advertising Subscribe & Save subscriptions

365 Whole Foods Market 100% Wild-Caught Fish Oil Softgels

Allegations: Falsely marketing the amount of Omega-3 fatty acids in each serving

365 Whole Foods Market Long Grain & Wild Rice

Allegations: Deceptively using slack-filled packaging and misleadingly marketing its commitment to environmental stewardship

Whole Foods Market 365 Organic Chocolate Ice Cream Bars

Allegations: Misleadingly marketing ice cream bars as dipped in chocolate when the coating actually contains more vegetable oil than cacao ingredients

Whole Foods 365 Everyday Value Vanilla Coffee Creamer

Allegations: Misleadingly marketing that the main flavoring ingredient is vanilla when the Ingredients list does not contain a vanilla ingredient

Amazon Fresh

Allegations: Falsely marketing that consumers who use their Amazon Prime Rewards Visa Signature Card “earn 5% back at Amazon Fresh” when they actually receive only 1% back on purchases

Herbs and Spices from 365 By Whole Foods Market

Allegations: Failing to disclose that products contain, or are at risk of containing, toxic heavy metals

Whole Foods Beef Products

Allegations: False “Animal Welfare Certified” and “No Antibiotics, Ever” claims

Happy Belly Spices

Allegations: Failing to disclose products contain heavy metals

Ring Video Doorbells Sold on Amazon.com

Allegations: Misleadingly marketing that the doorbell’s battery lasts between 6 and 12 months when the battery actually lasts less than 2 months

Organic 365 Honey Graham Crackers

Allegations: Misleadingly marketing the ingredients in Organic 365 Honey Graham Crackers

365 Everyday Value Organic Oats & Flax Instant Oatmeal

Allegations: Misleadingly listing “organic dehydrated cane juice solids” as an ingredient when it’s actually sugar

Alexa

Allegations: Misleadingly representing the extent to which Alexa devices record and store audio recordings

Alexa Devices

Allegations: Failing to disclose that the words that trigger devices to listen and respond to commands also initiate a process to create and permanently store recordings

Compostable Plates and Bowls from Amazon

Allegations: Misleadingly advertising disposable plates and bowls as compostable

Thermofight

Allegations: Deceptively marketing Thermofight

Lithium-ion 18650 Batteries Sold on Amazon

Allegations: Falsely advertising the energy capacity and safety of batteries

Free Trials of Audible AudioBooks

Allegations: Audible’s “free” trials of audiobooks violate California law

Whole Foods Lemon Raspberry Italian Sparkling Mineral Water

Allegations: Falsely marketing lemons and raspberries as the main flavoring ingredients

Whole Foods Food Products

Allegations: Failing to disclose that foods contain allergens

Ring Security System

Allegations: Misleadingly representing that the company safeguards users’ private information when it does not take adequate steps to stop hackers and actively shares users’ personal data without consent

365 Everyday Value Vanilla Almondmilk Creamer

Allegations: Failing to disclose that vanilla flavor comes from artificial flavors

Ring’s Basic Protect Plan

Allegations: Failing to adequately disclose that consumers need to pay additional money to get certain key features

365 Everyday Value Organic Chocolate & Almond Vanilla Ice Cream Bars

365 Everyday Value Organic Vanilla Coconutmilk

Ring Video Doorbells and Security Cameras

Organic 365 Rice Milk

Ring’s Home Security Devices

365 Everyday Value Vanilla Soymilk

365 Organic Vanilla Almondmilk

Recalled Products on Amazon.com

Starkey Water

Whole Foods Products

Whole Foods Hypoallergenic Claims

Audible

The Weight of Whole Foods Products

The Weight of Whole Foods Pre-Packaged Foods

GT’s Kombucha Beverages

The Amount of Vitamin B in Whole Foods Supplements

Whole Foods 365 Everyday Plain Greek Yogurt Sugar Claims

Amazon Prime

Amazon Prime’s Free Shipping

Amazon.com’s “List Price”

Eclipse Glasses from Amazon

Amazon Prime Membership Fee

Fresh Bread from Whole Foods, Wegmans Food Markets, and Acme Markets

Whole Foods 365 Everyday Value Products

Whole Foods St. John’s Wort Dietary Supplement

Whole Foods Meat Products

SquareTrade’s Protection Plans

Whole Foods Market Products

Amazon Prime Membership Fees

Whole Foods Prices

Amazon.com’s Advertising of Weight-Loss Supplements Containing Sibutramine