Alaska Airlines

United Airlines In-Flight DirecTV and WiFi

Trip Insurance Policies from American Airlines

Free Checked Bags on American Airlines

Allegations: Falsely representing that the airline does not charge certain passengers a fee for checked bags

Trip Insurance from Alaska Airlines

Trip Insurance from United Airlines

The Pricing Tactics of American Airlines

Spirit Airlines Prices

Allegations: Misleadingly representing that it is a “low-cost, low-fare airline” offering affordable travel

United Airlines

Allegations: Misleadingly marketing that the airline uses “Sustainable Aviation Fuel” and will be “100% green” and “[c]arbon neutral by 2050”

Spirit Airlines “Shortcut Security”

Allegations: Deceptively advertising a “Shortcut Security” option that allows consumers who pay for this option to use a separate, faster line to get through security at certain U.S. airports

Spirit Airlines Shortcut Boarding

Allegations: Deceptively marketing that passengers who upgrade their flight get priority boarding when they weren’t allowed to board early during the COVID-19 pandemic due to state and federal health regulations

Travel Guard Insurance for United Airlines Flights

Allegations: Misleadingly representing that consumers who do not purchase travel insurance would be required to pay fees for cancelling or changing flights without disclosing that the airline waived such fees…

American Airlines Baggage Fees

Allegations: Falsely representing that certain passengers don’t have to pay for checked bags

American Airlines Free Checked Bags Program

Allegations: Misleadingly offering certain customers free checked bags when the airline does not program the terms into its software and improperly charges customers for checked bags

Spirit Airlines

Allegations: Deceptively hiding that it charges a “Passenger Usage Fee”

Trip Insurance Policies from Delta Airlines

CO2ZERO Program at Royal Dutch Airlines

Allegations: Falsely marketing that consumers who purchase carbon credits when buying airline tickets offset and reduce the environmental impact of flying when, in reality, purchasing credits does not negate the…

Frontier Airlines

Allegations: Misleadingly marketing that it offers low airfare when the airline makes up any discount using other charges

Royal Dutch Airlines

Allegations: Misleadingly marketing that the airline uses sustainable biofuel and that consumers who purchase carbon credits in its CO2ZERO program offset the environmental impact of flying

Spirit’s “Shortcut Security”

Allegations: Misleadingly advertising that consumers who purchase the “Shortcut Security” option can use a separate, faster line to get through security at certain airports