U-Haul
TINA.org found U-Haul engaged in deceptive price advertising and fee scheme.
U-Haul’s Reservation Guarantee
August 2017: The case was voluntarily dismissed When a complaint is dismissed with prejudice, it cannot be refiled., the reasons for which have not been disclosed.
June 2017: A class-action lawsuit was filed against U-Haul for allegedly falsely representing that it guarantees it will pay $50 to any customers who, after making U-Haul reservations, do not receive the correct equipment size, location, or pick-up time when, according to the complaint, the company consistently fails to pay the guaranteed amount. (Nguyen et al v. U-Haul Co. of New York, Case No. 17-cv-3947, E.D.N.Y.)
For more information about TINA.org’s coverage of U-Haul, click here.
Legal Action
Class-Action Tracker
U-Haul
Allegations: Deceptively increasing the advertised price of rentals by way of its gasoline return policy and failing to adequately disclose the terms and conditions of the policy
U-Haul Rentals
Allegations: Misleadingly representing that it safeguards consumers’ personal information when it failed to do so and there was a data breach
U-Haul’s Reservation Guarantee Policy
Allegations: Falsely representing that U-Haul will pay $50 to customers who, after making reservations, do not receive the agreed upon equipment size, location, or pick up time
U-Haul Co. of West Virginia’s Environmental Fees
The Latest
How Far will U-Haul’s Base Rate Really Get You?
That $19.95 figure you see on some U-Haul vans and trucks is only the beginning of your financial journey.