U-Haul Rentals
Allegations: Misleadingly representing that it safeguards consumers’ personal information when it failed to do so and there was a data breach
U-Haul
Case Name (Date)
Swanson et al. v. U-Haul Internationa, Inc. and U-Haul Co. of Illinois, Inc.
13-L-482, Illinois state court – Kane County
(2013)
Product/Service
U-Haul truck rentals
Allegations
Deceptively increasing the advertised price of rentals by way of its gasoline return policy
Failing to adequately disclose the terms and conditions of its gasoline return policy when consumers rent vehicles
Status
Order granting arbitration affirmed
Class-Action Tracker
U-Haul’s Reservation Guarantee Policy
Allegations: Falsely representing that U-Haul will pay $50 to customers who, after making reservations, do not receive the agreed upon equipment size, location, or pick up time
U-Haul’s Reservation Guarantee
Allegations: Falsely representing that U-Haul guarantees it will pay $50 to any customers who, after making reservations, do not receive the correct equipment size, location, or pick-up time
U-Haul Co. of West Virginia’s Environmental Fees
2017: A state court judge certified a class of U-Haul customers who rented vehicles. 2011: A class-action lawsuit was filed against U-Haul Co. of West Virginia for allegedly misleadingly giving…
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