U-Haul Rentals
Allegations: Misleadingly representing that it safeguards consumers’ personal information when it failed to do so and there was a data breach
U-Haul Co. of West Virginia’s Environmental Fees
2017: A state court judge certified a class of U-Haul customers who rented vehicles.
2011: A class-action lawsuit was filed against U-Haul Co. of West Virginia for allegedly misleadingly giving customers the option to decline paying environmental charges without disclosing that the company has already added a $1, $3, or $5 environmental charge to their rentals. Plaintiffs also claim that the company misrepresents that the environmental fees are governmental fees when they are actually used to pay for the company’s overhead expenses. (Ferrell et al v. U-Haul Co. of West Virginia, Case No. 11-C-1426, West Virginia State Court – Kanawha County)
For more of TINA.org’s coverage of U-Haul, click here.
Class-Action Tracker
U-Haul’s Reservation Guarantee Policy
Allegations: Falsely representing that U-Haul will pay $50 to customers who, after making reservations, do not receive the agreed upon equipment size, location, or pick up time
U-Haul’s Reservation Guarantee
Allegations: Falsely representing that U-Haul guarantees it will pay $50 to any customers who, after making reservations, do not receive the correct equipment size, location, or pick-up time
The Latest
U-Haul: Save the Trees
TINA.org looks into the math behind company’s environmental claim.
U-Haul’s Hidden Fees
How a $19.95 rental can cost you more than $60.
How Far will U-Haul’s Base Rate Really Get You?
That $19.95 figure you see on some U-Haul vans and trucks is only the beginning of your financial journey.