T-Mobile’s Guaranteed Rates
Allegations: Misrepresenting that the advertised rates for certain plans were guaranteed to last for life or as long as the customer remained on the plan when the company raised rates…
T-Mobile’s “No Contract” Cellphone Plans
May 2016: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. The reasons have not been disclosed.
February 2016: A class-action lawsuit was filed against T-Mobile USA for, among other things, allegedly deceptively advertising “no contract” cellphone service plans. Plaintiffs claim that the company deceptively advertises its “no contract” service plans as having no hidden fees when, in reality, T-Mobile sends bills for the entire amount due under a separate agreement to pay for the device (different from the service plan agreement) when a customer leaves T-Mobile for another service provider, in violation of Florida law. The lawsuit was transferred to federal court in April 2016. (Farhi et al v. T-Mobile USA, Inc., Case No. 16-cv-80580, S. D. FL.)
For more information about the advertising of cellphones and TINA.org’s coverage of the topic, click here.
Class-Action Tracker
T-Mobile
Allegations: Falsely representing that consumers need to purchase insurance add-ons with every new device, falsely advertising cellphones as “free,” and failing to include a fee in advertised prices
T-Mobile
Allegations: Preventing consumers from giving negative reviews on its website and platforms
T-Mobile’s 5G Network
Allegations: Failing to disclose that older networks would be shut down when the company’s 5G network launched and certain devices would be incompatible and unusable using a 5G network
T-Mobile Services
Allegations: Misleadingly representing that the company safeguards consumers’ personal information when it failed to do so and there was a data breach
T-Mobile’s Prices and Fees
February 2018: This action was dismissed because the parties reached a settlement agreement, the terms of which have not been disclosed. November 2017: A false advertising class-action lawsuit was filed…
Asurion’s Cell Phone Insurance for T-Mobile Customers
In November 2015, a federal judge preliminarily approved a settlement of a class-action lawsuit against Asurion and T-Mobile. The complaint, which was originally filed in 2006, alleged that Asurion misleadingly…
The Latest
FTC, FCC to Weigh In on T-Mobile’s ‘Disparaging’ Claymation Ad
Referral to federal agencies follows AT&T complaint to the National Advertising Division.
T-Mobile’s #UnlimitedBaseball Has Innings Limit
Data speeds for certain “unlimited” customers can slow to a crawl.
Telecom Disconnect
Find out which telecom companies are under scrutiny for misleading ads.
Ad or Not? Snapchat and DJ Khaled
Is DJ Khaled the key endorser on Snapchat?
T-Mobile’s ‘Ditch & Switch’ Promotion
Ad industry self-regulatory body recommends changes to un-carrier’s unintelligible promotion.