T-Mobile
Allegations: Misrepresenting that it protects consumers’ personal information when it failed to do so and there was a data breach in 2022
T-Mobile’s “No Contract” Cellphone Plans
May 2016: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. The reasons have not been disclosed.
February 2016: A class-action lawsuit was filed against T-Mobile USA for, among other things, allegedly deceptively advertising “no contract” cellphone service plans. Plaintiffs claim that the company deceptively advertises its “no contract” service plans as having no hidden fees when, in reality, T-Mobile sends bills for the entire amount due under a separate agreement to pay for the device (different from the service plan agreement) when a customer leaves T-Mobile for another service provider, in violation of Florida law. The lawsuit was transferred to federal court in April 2016. (Farhi et al v. T-Mobile USA, Inc., Case No. 16-cv-80580, S. D. FL.)
For more information about the advertising of cellphones and TINA.org’s coverage of the topic, click here.
Class-Action Tracker
T-Mobile’s Plans
Allegations: Failing to include its “RPTR Fee” in advertised prices
The Security of Communications on iPhones
Allegations: Misleadingly marketing that iMessage and Facetime are secure methods of communication without disclosing that a flaw in Apple’s iOS software and T-Mobile’s SIM card practices allow iMessage correspondence and…
T-Mobile’s Guaranteed Rates
Allegations: Misrepresenting that the advertised rates for certain plans were guaranteed to last for life or as long as the customer remained on the plan when the company raised rates…
T-Mobile
Allegations: Falsely representing that consumers need to purchase insurance add-ons with every new device, falsely advertising cellphones as “free,” and failing to include a fee in advertised prices
T-Mobile
Allegations: Preventing consumers from giving negative reviews on its website and platforms
T-Mobile’s 5G Network
Allegations: Failing to disclose that older networks would be shut down when the company’s 5G network launched and certain devices would be incompatible and unusable using a 5G network
T-Mobile Services
Allegations: Misleadingly representing that the company safeguards consumers’ personal information when it failed to do so and there was a data breach
T-Mobile’s Prices and Fees
Asurion’s Cell Phone Insurance for T-Mobile Customers
The Latest
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TINA.org observes Military Consumer Month the only way we know how – by sharing deceptive ads.
T-Mobile Home Internet
Bundle bungled.
T-Mobile’s Cellphone Plan Prices
These prices aren’t for everybody, according to the fine print.
T-Mobile’s ONE Military Plan
There’s more to these advertised savings for military members and veterans than meets the eye.
T-Mobile’s ‘Best Unlimited Network’ Claims
Being the best means more than just being the fastest.