Williams-Sonoma

TINA.org investigated Williams-Sonoma and found that seven of its websites — Williams-Sonoma, Williams-Sonoma Home, Rejuvenation, Pottery Barn, PBteen, Pottery Barn Kids and West Elm — were marketing products as made in the USA when they were either imported or made with imported materials, according to inconspicuous origin information.


Highlights

  • Filed complaint with FTC
  • FTC filed action resulting in $1 million consent order

Timeline

2020
March 30

The FTC files an administrative action against Williams-Sonoma claiming it made false and deceptive U.S.-origin claims about numerous products. To settle the charges, the company agrees to pay $1 million and to stop making false, misleading, or unsubstantiated U.S.-origin claims.

2019
May 21

TINA.org sends a complaint letter to the FTC requesting that it re-open its investigation into Williams-Sonoma’s Made in the USA marketing and take appropriate enforcement action.

2018
June 13

The FTC sends a closing letter to Williams-Sonoma following an investigation into the company’s marketing of certain Chinese-made products as “Crafted in America.” The FTC decides not to pursue its investigation further due to the company’s corrective actions and Williams-Sonoma’s representation that the false U.S.-origin claim at issue was an isolated error.

2017
October 31

As shown in TINA.org’s Social Media Influencer investigation, Williams-Sonoma is promoted by social media influencer Rachel Parcell, who failed to include adequate disclosures of her material connection to the brand in her posts.


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Williams-Sonoma

Retailer retrains personnel in response to FTC inquiry into its “Crafted in America” claims.


Class-Action Tracker

Baby Crib Bumpers from Pottery Barn and Williams-Sonoma

Class Action

Baby Crib Bumpers from Pottery Barn and Williams-Sonoma

In November 2019, a class-action lawsuit was filed against Pottery Barn and Williams-Sonoma for allegedly misleadingly marketing that their crib bumpers are safe accessories for baby cribs without adequately disclosing…

Williams-Sonoma’s Natural Claims

Class Action

Williams-Sonoma’s Natural Claims

In June 2018, a class-action lawsuit was filed against Williams-Sonoma for allegedly falsely marketing household and personal care products – including hand soap, hand lotion, dish soap, counter spray, all-purpose…

Williams-Sonoma Sheets’ Thread Count

Class Action

Williams-Sonoma Sheets’ Thread Count

Some of the claims in a false advertising class-action lawsuit filed against Williams-Sonoma in early 2016 for allegedly falsely advertising the thread count of its sheets were dismissed in August…