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State-by-State Resources

Consumer Basics

State-by-State Resources

Where you can file complaints or research a business in your state.

Federal Laws Governing Ads

Consumer Basics

Federal Laws Governing Ads

There are many federal laws that regulate advertisements in some way or another.

Service Contracts and Extended Warranties

Resources

Service Contracts and Extended Warranties

Is it worth it to pay extra for that extended warranty?

Sales, Bargains, Discounts

Consumer Basics

Sales, Bargains, Discounts

Shoppers face fictitious pricing, perpetual sales and more when trying to decipher a true bargain in the aisle.

Who Can You Complain to at the Federal Level?

Consumer Basics

Who Can You Complain to at the Federal Level?

A topic-by-topic list of federal agencies that deal with deceptive advertising.

U.S. Department of Justice

Consumer Basics

U.S. Department of Justice

The U.S. Department of Justice (DOJ), which is led by the Attorney General, is the federal executive department responsible for enforcing federal laws. Among other things, it works with other…

U.S.D.A. Food Safety and Inspection Service

Consumer Basics

U.S.D.A. Food Safety and Inspection Service

The Food Safety and Inspection Service (FSIS) is the public health agency in the U.S. Department of Agriculture responsible for ensuring that commercial meat, poultry, and egg products are safe,…

U.S. Postal Inspection Service

Consumer Basics

U.S. Postal Inspection Service

Among its many responsibilities, the USPIS enforces the laws regarding illegal or dangerous use of the mail system and conducts investigations (sometimes in conjunction with other federal agencies, like the…

Office of Comptroller of the Currency

Consumer Basics

Office of Comptroller of the Currency

The OCC is charged with regulating and supervising all national banks and federal savings associations in order to ensure that they comply with relevant laws and treat customers fairly. As…

FDA Registered, Cleared, Approved: What’s the Difference?

Consumer Basics

FDA Registered, Cleared, Approved: What’s the Difference?

Medical devices like to tout their status with the FDA. But what’s behind these terms?

The Scoop on Social Media Influencer Disclosure Requirements

Consumer Basics

The Scoop on Social Media Influencer Disclosure Requirements

What kind of disclosure is necessary for social media influencer marketing?

Truth is Not Always a Defense

Consumer Basics

Truth is Not Always a Defense

The truth is bigger than the sum of an ad’s parts.

How Causewashing Deceives Consumers

Consumer Basics

How Causewashing Deceives Consumers

For decades, brands have been supporting causes — or rather pretending to support causes — to boost sales.

Bait & Switch Advertising

Consumer Basics

Bait & Switch Advertising

Advertised deals get consumers in the door but not necessarily the price or product they wanted.

U.S.D.A. National Organic Program

Consumer Basics

U.S.D.A. National Organic Program

The National Organic Program (NOP) is a marketing program within the USDA Agriculture Marketing Service. The NOP is tasked with ensuring compliance with the Organic Foods Production Act and its…

What to Know about Negative-Option Offers

Consumer Basics

What to Know about Negative-Option Offers

Risk free trials may lead to repeated, unwanted charges to your credit card.

U.S. Department of Education

Consumer Basics

U.S. Department of Education

The U.S. Department of Education (ED), which was created in 1980, is divided into several different offices. One of its offices, the Office of Inspector General (OIG), is charged with…

U.S. Department of Transportation

Consumer Basics

U.S. Department of Transportation

The U.S. Department of Transportation (DOT), which began operation in 1967, deals with, you guessed it, transportation.As part of that mission, the ACPD is responsible for, among other things, ensuring…

Guarantees

Resources

Guarantees

Watch out for loopholes in those guarantees.

Network Advertising Initiative

Consumer Basics

Network Advertising Initiative

The Network Advertising Initiative (NAI) is a self-regulatory coalition of online advertising companies, including AOL Advertising, Google, Microsoft Corporation, and Yahoo! Inc. The organization was established in 2000 amid increasing…

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State-by-State Resources

Federal Laws Governing Ads

Service Contracts and Extended Warranties

Sales, Bargains, Discounts

Who Can You Complain to at the Federal Level?

U.S. Department of Justice

U.S.D.A. Food Safety and Inspection Service

U.S. Postal Inspection Service

Office of Comptroller of the Currency

FDA Registered, Cleared, Approved: What’s the Difference?

The Scoop on Social Media Influencer Disclosure Requirements

Truth is Not Always a Defense

How Causewashing Deceives Consumers

Bait & Switch Advertising

U.S.D.A. National Organic Program

What to Know about Negative-Option Offers

U.S. Department of Education

U.S. Department of Transportation

Guarantees

Network Advertising Initiative