Alaska Airlines

TINA.org investigated Alaska Airlines as part of its larger investigation into deceptive social media influencer marketing. To learn more, click here.

Southwest Airlines

Turkish Airlines

United Airlines

American Airlines

Spirit Airlines

Trip Insurance Policies from American Airlines

In 2016, a false advertising class-action lawsuit was filed against American Airlines for allegedly misleadingly marketing trip insurance policies (that protect customers if their travel plans change) as being sold…

United Airlines In-Flight DirecTV and WiFi

November 2015: A federal judge granted United Airline’s motion to dismiss the complaint When a complaint is dismissed with prejudice, it cannot be refiled. holding that federal law preempts all…

Alaska Airlines

In June 2019, a class-action lawsuit was filed against Alaska Airlines for allegedly misleadingly encouraging passengers to purchase travel insurance on its website from its “preferred provider” Allianz Global Assistance…

The Pricing Tactics of American Airlines

A false advertising class-action lawsuit was filed against American Airlines for allegedly offering airfare tickets at attractive prices but then increasing the price when consumers try to finalize their purchases.…

Southwest Airlines’ Wanna Get Away Fares

Depending on the airport, advertised fares may be out of reach.

Trip Insurance from United Airlines

In September 2018, a class-action lawsuit was filed against United Airlines for allegedly deceptively marketing trip insurance on its flights. Specifically, the complaint claims that the airline misleadingly represents that…

Trip Insurance from Alaska Airlines

In October 2019, a class-action lawsuit was filed against Alaska Airlines for allegedly misleadingly representing that travel insurance sold on its website is provided by a separate company, Allianz Global…

Free Checked Bags on American Airlines

Allegations: Falsely representing that the airline does not charge certain passengers a fee for checked bags

Trip Insurance Policies from Delta Airlines

In September 2018, a class-action lawsuit was filed against Delta Airlines for allegedly misleadingly marketing trip insurance policies in a way that gives consumers the impression that the cost of…

Spirit Airlines Prices

Allegations: Misleadingly representing that it is a “low-cost, low-fare airline” offering affordable travel

Spirit Airlines “Shortcut Security”

Allegations: Deceptively advertising a “Shortcut Security” option that allows consumers who pay for this option to use a separate, faster line to get through security at certain U.S. airports

United Airlines

Allegations: Misleadingly marketing that the airline uses “Sustainable Aviation Fuel” and will be “100% green” and “[c]arbon neutral by 2050”

Spirit Airlines Shortcut Boarding

Allegations: Deceptively marketing that passengers who upgrade their flight get priority boarding when they weren’t allowed to board early during the COVID-19 pandemic due to state and federal health regulations

United Airlines’ ‘Offset Your Flight’ Booking Option

United customers encouraged to “offset” their flight as airline CEO blasts such carbon offset projects.