Alaska Airlines

TINA.org investigated Alaska Airlines as part of its larger investigation into deceptive social media influencer marketing. To learn more, click here.

United Airlines

Turkish Airlines

Spirit Airlines

Southwest Airlines

American Airlines

Alaska Airlines

In June 2019, a class-action lawsuit was filed against Alaska Airlines for allegedly misleadingly encouraging passengers to purchase travel insurance on its website from its “preferred provider” Allianz Global Assistance…

United Airlines In-Flight DirecTV and WiFi

November 2015: A federal judge granted United Airline’s motion to dismiss the complaint When a complaint is dismissed with prejudice, it cannot be refiled. holding that federal law preempts all…

Trip Insurance Policies from American Airlines

In 2016, a false advertising class-action lawsuit was filed against American Airlines for allegedly misleadingly marketing trip insurance policies (that protect customers if their travel plans change) as being sold…

Trip Insurance Policies from Delta Airlines

In September 2018, a class-action lawsuit was filed against Delta Airlines for allegedly misleadingly marketing trip insurance policies in a way that gives consumers the impression that the cost of…

Trip Insurance from Alaska Airlines

In October 2019, a class-action lawsuit was filed against Alaska Airlines for allegedly misleadingly representing that travel insurance sold on its website is provided by a separate company, Allianz Global…

Spirit Airlines Prices

In August 2017, a class-action lawsuit was filed against Spirit Airlines for allegedly using bait-and-switch marketing tactics. Specifically, the complaint alleges that the airline misleadingly represents that it is a…

Southwest Airlines’ Wanna Get Away Fares

Depending on the airport, advertised fares may be out of reach.

Trip Insurance from United Airlines

In September 2018, a class-action lawsuit was filed against United Airlines for allegedly deceptively marketing trip insurance on its flights. Specifically, the complaint claims that the airline misleadingly represents that…

The Pricing Tactics of American Airlines

A false advertising class-action lawsuit was filed against American Airlines for allegedly offering airfare tickets at attractive prices but then increasing the price when consumers try to finalize their purchases.…

Free Checked Bags on American Airlines

Allegations: Falsely representing that the airline does not charge certain passengers a fee for checked bags

Spirit Airlines “Shortcut Security”

In June 2019, a class-action lawsuit was filed against Spirit Airlines for allegedly deceptively advertising a “Shortcut Security” option that allows consumers who pay for this option to use a…

American Airlines Free Checked Bags Program

Allegations: Misleadingly offering certain customers free checked bags when the airline does not program the terms into its software and improperly charges customers for checked bags

United Airlines’ ‘Offset Your Flight’ Booking Option

United customers encouraged to ‘offset’ their flight as airline CEO blasts such carbon offset projects.

Travel Guard Insurance for United Airlines Flights

Allegations: Misleadingly representing that consumers who do not purchase travel insurance would be required to pay fees for cancelling or changing flights without disclosing that the airline waived such fees…