United Airlines

Allegations: Misleadingly marketing that the airline uses “Sustainable Aviation Fuel” and will be “100% green” and “[c]arbon neutral by 2050”

Spirit Airlines Prices

Allegations: Misleadingly representing that it is a “low-cost, low-fare airline” offering affordable travel

Southwest Airline’s Early Bird Check-in

Free Checked Bags on American Airlines

Allegations: Falsely representing that the airline does not charge certain passengers a fee for checked bags

Trip Insurance from United Airlines

Alaska Airlines

United Airlines In-Flight DirecTV and WiFi

Travel Guard Insurance for United Airlines Flights

Allegations: Misleadingly representing that consumers who do not purchase travel insurance would be required to pay fees for cancelling or changing flights without disclosing that the airline waived such fees…

Trip Insurance Policies from American Airlines

American Airlines Free Checked Bags Program

Allegations: Misleadingly offering certain customers free checked bags when the airline does not program the terms into its software and improperly charges customers for checked bags

Trip Insurance Policies from Delta Airlines

Trip Insurance from Alaska Airlines

Spirit Airlines “Shortcut Security”

Allegations: Deceptively advertising a “Shortcut Security” option that allows consumers who pay for this option to use a separate, faster line to get through security at certain U.S. airports

Southwest Airline’s Refunds of Security Fees

Allegations: Falsely representing that the airline will refund security fees to passengers who do not use their tickets

U.S. Airways Airline Tickets

The Pricing Tactics of American Airlines

Frontier Airlines

Allegations: Misleadingly marketing that it offers low airfare when the airline makes up any discount using other charges

Spirit Airlines Shortcut Boarding

Allegations: Deceptively marketing that passengers who upgrade their flight get priority boarding when they weren’t allowed to board early during the COVID-19 pandemic due to state and federal health regulations

American Airlines Baggage Fees

Allegations: Falsely representing that certain passengers don’t have to pay for checked bags

CO2ZERO Program at Royal Dutch Airlines

Allegations: Falsely marketing that consumers who purchase carbon credits when buying airline tickets offset and reduce the environmental impact of flying when, in reality, purchasing credits does not negate the…