Navy Federal Credit Union

Navy Federal Credit Union

Allegations: Misrepresenting how many overdraft fees will be charged on a single transaction

Foreign Transaction Fees at Navy Federal Credit Union

Allegations: Misleadingly representing that the credit union charges foreign transaction fees on transactions made outside of the United States when it charges such fees on transactions made online in the…

Zelle Transfers at Navy Federal Credit Union

Allegations: Representing that accountholders will not be held responsible for fraudulent transactions when it rejects fraud claims without explanation or recourse

Zelle at Navy Federal Credit Union

Allegations: Marketing Zelle as “backed by banks,” “safe” and providing accountholders with “Zero Fraud Liability” when the credit union denies fraud claims without explanation or recourse

Zelle Money Transfers at Navy Federal Credit Union

Allegations: Marketing Zelle money transfers as safe and secure without disclosing there is no protection for victims of fraud and no recourse for lost funds

International Service Assessment Fees at Navy Federal Credit Union

Foreign Transaction Fees at Navy Federal Credit Union

Allegations: Misleadingly representing that the credit union only charges Foreign Transaction Fees on transactions made in foreign countries when it also charges such fees on transactions made online in the…

Navy Federal Credit Union

Allegations: Misrepresenting when consumers will be charged overdraft fees

Overdraft Fees at Navy Federal Credit Union