U-Haul’s Advertised Prices

U-Haul’s Environmental Fee

Allegations: Failing to include a $1 to $5 “Environmental Fee” in advertised prices

U-Haul

Allegations: Deceptively increasing the advertised price of rentals by way of its gasoline return policy and failing to adequately disclose the terms and conditions of the policy

U-Haul Rentals

Allegations: Misleadingly representing that it safeguards consumers’ personal information when it failed to do so and there was a data breach

U-Haul’s Reservation Guarantee Policy

Allegations: Falsely representing that U-Haul will pay $50 to customers who, after making reservations, do not receive the agreed upon equipment size, location, or pick up time

U-Haul’s Reservation Guarantee

Allegations: Falsely representing that U-Haul guarantees it will pay $50 to any customers who, after making reservations, do not receive the correct equipment size, location, or pick-up time

U-Haul Co. of West Virginia’s Environmental Fees