Verizon

Oh, Verizon

Navigating the minefield of wireless customer service.

Verizon FiOS

Verizon calls foul on NAD inquiry that results in referral to federal regulators after Comcast challenges its internet speed and reliability claims.

Verizon 5G in NFL Stadiums

Access to faster download speeds, among other touted features of Verizon 5G, may depend on where you are in the stadium.

The Verizon ‘Edge’ of Deception

When a promise of big savings goes up in a puff of smoke.

Verizon’s $300 Trade-In Offer

Expecting cold hard cash out of this offer? Think again.

Verizon Equipment

November 2017: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled., the reasons for which have not been…

Verizon’s Advertised Rates

Allegations: Charging subscribers more than the advertised rate by adding an undisclosed fictitious fee to their monthly bills

Verizon Told to Clarify 4G LTE Coverage Maps in TV Ad

A split second just isn’t enough time for consumers to pick up on important information in advertising.

Verizon Securities

Allegations: Misleadingly representing that Verizon is committed to protecting the environment and people when its cables are covered in toxic lead

Verizon’s ‘Limitless’ Data Has Its Limits

Not to be confused with “unlimited” data plans.

Promotional Gifts for Verizon FiOS Service Subscribers

December 2016: This action was dismissed When a complaint is dismissed with prejudice, it cannot be refiled. because the parties settled the matter. The terms of the settlement agreement have…

Verizon: ‘You Dunk It, We Upgrade It’

Except when there’s battery damage.

Certain Verizon Wireless Service Plans

Allegations: Falsely advertising monthly rates of wireless service plans

Verizon, Sprint to Give $120M Back to ‘Crammed’ Consumers

All told, that’s $290M going back to wireless consumers who federal regulators said were unfairly charged.

Verizon Wireless’s May 2019 Mother’s Day Promotion

In March 2020, a class-action lawsuit was filed against Verizon Wireless alleging that its May 2019 Mother’s Day promotion was a bait-and-switch scheme. Specifically, plaintiffs claim that the company falsely…

Verizon Monthly Rates

Allegations: Falsely advertising monthly rates that do not include an “Administrative Charge”

What Mobile Carriers Are Really Saying in Their Ads

Digging into the fine print and details behind four recent ads.

A Deluge of Doublespeak

Corporate doublespeak is as hard to decipher as the questionable claims in the ads themselves.

Sprint’s ‘New’ Network Just Got Old

Self-regulatory group tells Sprint to drop advertising claims following T-Mobile complaint.