This Gift Basket’s Got Some Shadowy Service Charges Blog This Gift Basket’s Got Some Shadowy Service Charges 1-800-Flowers.com and its basket of pricing problems.
The Prize Is (Not) Right Blog The Prize Is (Not) Right Auto dealership prize is not all it’s cracked up to be.
Let’s Judge Mortgage Scammers Blog Let’s Judge Mortgage Scammers Deceptive mailings attempt to trick homeowners into thinking they need to take action.
Marketers Downplay Consumer Harm Caused by Negative Option Offers Blog Marketers Downplay Consumer Harm Caused by Negative Option Offers Marketers are attempting to put a positive spin on the negative option.
Best Buy: Buy It Now with Confidence (and Questions) Blog Best Buy: Buy It Now with Confidence (and Questions) The fine print of Price Match Guarantees.
The Real Cost of Getting a New Mets Cap Blog The Real Cost of Getting a New Mets Cap What happens when a giveaway cap costs more than just a ticket?
What Happens When Human Marketers Are Replaced, But Human Viewers Are Not Blog What Happens When Human Marketers Are Replaced, But Human Viewers Are Not And why the problem is even worse when those human viewers are kids.
What Social Media Can Teach Us about Consumer Protection Blog What Social Media Can Teach Us about Consumer Protection Arm consumers with X-ray vision to protect them from scams circulating on Facebook.
Live from New York, it’s … an ad for Zillow? Blog Live from New York, it’s … an ad for Zillow? Funny Saturday Night Live sketch raises more questions about show’s foray into branded content.
Revisiting Shinola’s Made in USA Claims Three Years after FTC Inquiry Blog Revisiting Shinola’s Made in USA Claims Three Years after FTC Inquiry In focusing on express claims, did the FTC overlook implied claims that convey the same message?
Does Your State Reveal Consumer Complaints? Blog Does Your State Reveal Consumer Complaints? Why TINA.org sent open records requests to all 50 states and it’s vital for complaints to be public.
Consumers Win a Victory in Utah Open Records Case Blog Consumers Win a Victory in Utah Open Records Case TINA.org’s wins an important battle to obtain complaints against Utah-based companies.
Popeye Says Eat Your Spinach Blog Popeye Says Eat Your Spinach Something amazing happened at our dinner table. My daughter got into a fight with her brother (that’s not the amazing part) about who could eat the last of the –…
Breaking Down the Relationship between Brands and Teens Blog Breaking Down the Relationship between Brands and Teens Today’s teenagers are uniquely positioned in the marketing world.