Case Name (Date)

Swanson et al. v. U-Haul Internationa, Inc. and U-Haul Co. of Illinois, Inc.
13-L-482, Illinois state court – Kane County
(2013)


Product/Service

U-Haul truck rentals


Allegations

Deceptively increasing the advertised price of rentals by way of its gasoline return policy

Failing to adequately disclose the terms and conditions of its gasoline return policy when consumers rent vehicles


Status

Order granting arbitration affirmed



Legal Action

U-Haul

U-Haul

TINA.org found U-Haul engaged in deceptive price advertising and fee scheme.


Class-Action Tracker

U-Haul Rentals

Class Action

U-Haul Rentals

Allegations: Misleadingly representing that it safeguards consumers’ personal information when it failed to do so and there was a data breach

U-Haul’s Reservation Guarantee Policy

Class Action

U-Haul’s Reservation Guarantee Policy

Allegations: Falsely representing that U-Haul will pay $50 to customers who, after making reservations, do not receive the agreed upon equipment size, location, or pick up time

U-Haul’s Reservation Guarantee

Class Action

U-Haul’s Reservation Guarantee

Allegations: Falsely representing that U-Haul guarantees it will pay $50 to any customers who, after making reservations, do not receive the correct equipment size, location, or pick-up time


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