
Panera’s Food Delivery
Allegations: Deceptively hiding delivery fees from customers
Lee et al. v. Panera Bread Co.
22-cv-11958, E.D. Mich.
(Aug. 2022)
Panera’s Unlimited Sip Club
Misleadingly marketing that subscriptions allow consumers to get an unlimited number of drinks and refills without adequately disclosing the drinks are actually limited to one every two hours and “while you’re in the café”
Misleadingly representing that consumers may join the club for free for one month when they are immediately charged the monthly fee for the first month and are enrolled in a subscription that automatically renews
Failing to adequately disclose the terms of subscriptions
Arbitration granted; Dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.
Allegations: Deceptively hiding delivery fees from customers
Allegations: Deceptively hiding delivery fees from consumers
Allegations: Misleadingly marketing products as “sprouted grain” bagels when they are made primarily with non-sprouted grains
Allegations: Misleadingly marketing products as “clean”
These definitions are a joke.
Following lawsuit, chain adds more detailed disclosures about caffeine content.
Lawsuit alleges sandwich chain misleadingly markets “unlimited” drinks subscription.
Be wary of claims of free or low-cost delivery.
A “$0 Delivery Fee” doesn’t equal “free delivery.”