Overdraft Fees at Bank of America
Allegations: Misrepresenting when and how many overdraft fees consumers will be charged
In February 2019, a class-action lawsuit was filed against Bank of America for allegedly misrepresenting that the amount of the International Transaction Fees (fees charged when customers use a debit card at international retailers or use international ATMs) is 3% of the total amount of the transaction when, according to plaintiffs, the bank routinely charges higher rates because it rounds the fee up to the nearest penny. (Schertzer et al v. Bank of America, N.A., Case No. 19-cv-264, S. D. CA.)
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Allegations: Misrepresenting when and how many overdraft fees consumers will be charged
Allegations: Falsely representing that consumers must pay a fee to transfer money
Allegations: Preventing consumers from giving negative reviews of Bank of America on its website and app
Allegations: Misleadingly marketing money transfers as safe and secure without disclosing that there’s a high risk of fraud and customers who lose money in unauthorized transactions are often not reimbursed
Allegations: Failing to disclose that customers will be charged fees on incoming wire deposits
Allegations: Misrepresenting when consumers will be charged overdraft fees
Allegations: Misrepresenting when consumers will be charged overdraft fees
Allegations: Misrepresenting when consumers will be charged overdraft fees
Allegations: Misleadingly marketing Zelle as fast, safe, and secure without disclosing that accountholders who lose money due to fraud have no recourse for reimbursement of lost funds
Allegations: Failing to disclose the risks associated with using money transfer apps, including that consumers who lose money due to fraud will not be reimbursed
Allegations: Falsely representing that it would provide accountholders with refunds of various bank fees during the COVID-19 pandemic when the bank systematically refused to provide refunds
Allegations: Misleadingly representing that the bank would “offer assistance to qualifying consumer[s]” during the COVID-19 pandemic when the bank rejected requests for assistance
In January 2020, a class-action lawsuit was filed against Bank of America for allegedly falsely promising accountholders that it does not charge overdraft fees on non-recurring debit card and ATM…
September 2019: A federal judge preliminarily approved a settlement agreement that would automatically provide class members with cash awards. The amount of each cash award depends on a variety of…
In March 2018, a federal judge preliminarily approved a settlement agreement that would resolve a false advertising class-action lawsuit filed against Bank of America in 2016. The complaint, which was…
In April 2018, a class-action lawsuit was filed against Bank of America for allegedly promising accountholders that it will not authorize non-recurring debit card transactions if the accounts do not…
Lawsuits take aim at so-called non-disparagement clauses.
CFPB order provides refunds to consumers harmed by Bank of America’s practices.
A majority have faced false-ad challenges within past five years.
A direct mail advertisement by Bank of America promoting low refinancing rates for homeowners has some consumer advocates concerned the materials may be misleading. American Banker reported this week that…