American Airlines Baggage Fees
Allegations: Falsely representing that certain passengers don’t have to pay for checked bags
Cleary et al v. American Airlines, Inc.
20-cv-8139, C.D. Cal.
(Sept. 2020)
Free checked bags program
Misleadingly offering certain customers free checked bags when the airline does not program the terms into its software and improperly charges customers for checked bags
Allegations: Falsely representing that certain passengers don’t have to pay for checked bags
Allegations: Falsely representing that the airline does not charge certain passengers a fee for checked bags
When the sale price is the regular price.
Software maker will pay a $75 million fine and provide “affected consumers” with free services.
Order puts platforms like Amazon and Walmart on notice.
Advertised “best deal ever” comes with some caveats.
Cecilia D’Anastasio, Bloomberg