Join.me

Join.me, an online meeting tool, makes the following claims on its website:

• “With no downloads for viewers, (join.me) lets you share ideas and collaborate in seconds from your desktop to your tablet to your smart phone.”
• “Join the conversation and see presentations on your Android and iOS mobile devices.”

A TINA.org reader interested in join.me’s video conference software interpreted claims like these to mean that video conferencing would be available via mobile. But after purchasing a Pro package for $240 and installing the join.me app, the reader said he discovered that video conferencing is not supported via mobile. (A join.me customer service representative confirmed in an online chat initiated by TINA.org that video conferencing is only available through the desktop app.)

The reader said join.me denied him a refund, defending the advertising as “honest and transparent.” TINA.org combed through the join.me website for a refund policy but could not find one. However, another customer service representative, again through the online chat tool, disclosed that, “Purchases are final. If you are having issues with the product that we cannot resolve then we may be able to process a refund for you.”

Good to know before you Join.Me

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