Zelle Transfers at Navy Federal Credit Union
Allegations: Representing that accountholders will not be held responsible for fraudulent transactions when it rejects fraud claims without explanation or recourse
Arant et al. v. Early Warning Services, LLC d/b/a Zelle
22-cv-920, D. Ariz.
(April 2022)
Hope et al. v. Early Warning Services, LLC d/b/a Zelle
22-cv-4639, C.D.Cal.
(July 2022)
Zelle money transfer service
Deceptively marketing the service as fast, safe and secure way to send money without disclosing that there is a widespread fraud problem on the platform and victims of fraud are almost never reimbursed for their losses
Pending
Allegations: Representing that accountholders will not be held responsible for fraudulent transactions when it rejects fraud claims without explanation or recourse
Allegations: Misleadingly marketing money transfers as safe and secure without disclosing that there’s a high risk of fraud and customers who lose money in unauthorized transactions are often not reimbursed
Allegations: Marketing Zelle as “backed by banks,” “safe” and providing accountholders with “Zero Fraud Liability” when the credit union denies fraud claims without explanation or recourse
Allegations: Marketing Zelle money transfers as safe and secure without disclosing there is no protection for victims of fraud and no recourse for lost funds
Allegations: Misleadingly marketing Zelle as a fast and “free” way to send money and as a service that “won’t cost you any extra money for the transaction” without disclosing that,…
Allegations: Marketing Zelle as safe and secure without disclosing that there’s a risk consumers will lose money in fraudulent transactions and the bank will not reimburse them for lost funds
Allegations: Falsely marketing Zelle money transfers as safe and secure without disclosing that there is no protection for victims of fraud and no recourse for reimbursement of lost funds
Allegations: Misleadingly marketing Zelle as fast, safe, and secure without disclosing that accountholders who lose money due to fraud have no recourse for reimbursement of lost funds
Allegations: Marketing Zelle money transfers as fast, safe, and secure without disclosing that there is no protection for victims of fraud and no recourse for reimbursement of lost funds
Allegations: Failing to disclose the risks associated with using money transfer apps, including that consumers who lose money due to fraud will not be reimbursed
Allegations: Marketing Zelle as safe without disclosing the risk of losing money in scams and that the bank does not reimburse consumers for lost funds
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