Zelle Transfers at Navy Federal Credit Union
Allegations: Representing that accountholders will not be held responsible for fraudulent transactions when it rejects fraud claims without explanation or recourse
Zelle
Case Name (Date)
Arant et al. v. Early Warning Services, LLC d/b/a Zelle
22-cv-920, D. Ariz.
(April 2022)
Hope et al. v. Early Warning Services, LLC d/b/a Zelle
22-cv-4639, C.D.Cal.
(July 2022)
Product/Service
Zelle money transfer service
Allegations
Deceptively marketing the service as fast, safe and secure way to send money without disclosing that there is a widespread fraud problem on the platform and victims of fraud are almost never reimbursed for their losses
Status
Pending
Class-Action Tracker
Zelle Transfers on Bank of America
Allegations: Misleadingly marketing money transfers as safe and secure without disclosing that there’s a high risk of fraud and customers who lose money in unauthorized transactions are often not reimbursed
Zelle at Navy Federal Credit Union
Allegations: Marketing Zelle as “backed by banks,” “safe” and providing accountholders with “Zero Fraud Liability” when the credit union denies fraud claims without explanation or recourse
Zelle Money Transfers at Navy Federal Credit Union
Allegations: Marketing Zelle money transfers as safe and secure without disclosing there is no protection for victims of fraud and no recourse for lost funds
TD Bank’s Marketing of Zelle Money Transfers
Allegations: Misleadingly marketing Zelle as a fast and “free” way to send money and as a service that “won’t cost you any extra money for the transaction” without disclosing that,…
Zelle at JPMorgan Chase Bank
Allegations: Marketing Zelle as safe and secure without disclosing that there’s a risk consumers will lose money in fraudulent transactions and the bank will not reimburse them for lost funds
Zelle Money Transfers at TD Bank
Allegations: Falsely marketing Zelle money transfers as safe and secure without disclosing that there is no protection for victims of fraud and no recourse for reimbursement of lost funds
Zelle Money Transfers with Bank of America
Allegations: Misleadingly marketing Zelle as fast, safe, and secure without disclosing that accountholders who lose money due to fraud have no recourse for reimbursement of lost funds
Zelle Money Transfers at Capital One
Allegations: Marketing Zelle money transfers as fast, safe, and secure without disclosing that there is no protection for victims of fraud and no recourse for reimbursement of lost funds
Money Transfer Services at Bank of America
Allegations: Failing to disclose the risks associated with using money transfer apps, including that consumers who lose money due to fraud will not be reimbursed
Zelle Money Transfers with Wells Fargo
Allegations: Marketing Zelle as safe without disclosing the risk of losing money in scams and that the bank does not reimburse consumers for lost funds
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