Why ‘Click-to-Cancel’ Still Matters – and Why the FTC Should Try Again
The problem hasn’t gone away.
Subscriptions to Cerebral
Case Name (Date)
Debono et al. v. Cerebral, Inc.
22-cv-3378, N.D. Cal.
(June 2022)
Product/Service
Subscriptions to Cerebral
(a telemedicine company that provides access to therapy, counseling, and medication)
Allegations
Failing to disclose that subscribers’ access to various mental health services is contingent on the availability of counselors, therapists, and prescribers in their geographic area
Misleadingly marketing that subscribers can cancel subscriptions anytime when the company makes it difficult to cancel subscriptions
Status
Dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.
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