Fixing the Subscription Trap
The FTC’s Negative Option Rule do-over – and what’s at stake.
Salesforce.com Subscriptions
March 2017: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled., the reasons for which have not been disclosed.
February 2017: A false advertising class-action lawsuit was filed against Salesforce.com for allegedly failing to adequately disclose the terms of subscriptions for customer support software products. According to the complaint, the company offers automatic renewal and continuous service offers without adequately disclosing the terms of such offers resulting in customers being charged without their consent. (Lira et al v. Salesforce.com, Inc. and Does 1-10, Case No. BC651386, Superior Court for the State of California – County of Los Angeles)
For more information about negative option offers, click here.
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