HP Ink and Toner Cartridges
Allegations: Failing to disclose that firmware updates would make non-HP cartridges incompatible with HP printers
HP Smart Install Feature
In December 2016, another class-action lawsuit was filed against HP for allegedly falsely advertising printers as having “HP Smart Install” (a feature that allows printers to get installation software automatically from the internet) when, in reality, they do not because the feature was disabled. (Sergi et al v. HP, Inc., Case No. 16-cv-2225, C. D. CA.)
For more information about other class-action lawsuits filed regarding “HP Smart Install” and TINA.org’s coverage of the company, click here.
Class-Action Tracker
HP Care Packs
Allegations: Falsely representing that Care Packs are “Risk Free”
HP Pavilion Laptops
Allegations: Misleadingly representing that the laptop parts are adequately tested and will function when the company does not test batteries for certain issues and users may experience battery performance issues
HP, Envy, and Pavilion Laptops
Allegations: Misleadingly advertising products as durable and portable laptops that open and close when they actually fail to work as advertised due to a defect
HP Envy 13 Ultrabook Laptops with NVIDIA GeForce MX150 Graphics Cards
Allegations: Misleadingly marketing the speed and performance of laptops when only certain versions of the laptop perform as advertised
HP Color Printers
Data Transfer Rates of HP Desktop Computers
HP Smart Install
HP Limited Warranty
HP OfficeJet Printers and Third-Party Ink Cartridges
HP’s All-In-One Printers
Hewlett Packard’s “HP Smart Install” Feature
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FTC Social Media Actions
See the FTC’s track record when it comes to social media influencer cases.