HP Ink and Toner Cartridges
Allegations: Failing to disclose that firmware updates would make non-HP cartridges incompatible with HP printers
Hewlett Packard’s “HP Smart Install” Feature
In September 2016, a class-action lawsuit was filed against Hewlett Packard for allegedly deceptively advertising that printers have “HP Smart Install” (a feature designed to make it easy to install printers because the installation software is obtained automatically on the internet) when the feature has actually been disabled. (Fehrenbach et al v. Hewlett Packard Company, Case No. 16-cv-2297, S. D. CA.)
For more information about other class-action lawsuits filed against Hewlett Packard and TINA.org’s coverage of the company, click here.
Class-Action Tracker
HP Care Packs
Allegations: Falsely representing that Care Packs are “Risk Free”
HP Pavilion Laptops
Allegations: Misleadingly representing that the laptop parts are adequately tested and will function when the company does not test batteries for certain issues and users may experience battery performance issues
HP, Envy, and Pavilion Laptops
Allegations: Misleadingly advertising products as durable and portable laptops that open and close when they actually fail to work as advertised due to a defect
HP Envy 13 Ultrabook Laptops with NVIDIA GeForce MX150 Graphics Cards
Allegations: Misleadingly marketing the speed and performance of laptops when only certain versions of the laptop perform as advertised
HP Color Printers
Data Transfer Rates of HP Desktop Computers
HP Smart Install
HP Limited Warranty
HP OfficeJet Printers and Third-Party Ink Cartridges
HP’s All-In-One Printers
HP Smart Install Feature
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