Frontier’s Restocking Fee
Allegations: Misleadingly representing that customers “never have to worry about hidden fees” when the company does not adequately disclose that those who cancel their services will be charged a restocking…
The Cost of Frontier Communications Internet Services
In September 2016, a class-action lawsuit was filed against Frontier Communications for allegedly misrepresenting the cost of its Internet services by omitting installation charges, activation fees, or other additional fees from the advertised prices. According to the complaint, the Internet services actually cost “over seven times the advertised price.” (Ayer et al v. Frontier Communications Corp., Case No. 16-cv-1946, C. D. CA.)
For more information about the marketing of Internet services and TINA.org’s coverage of the topic, click here.
Class-Action Tracker
Frontier
Allegations: Misrepresenting that it protects consumers’ personal information when it failed to do so and there was a data breach in April 2024
Frontier’s Advertised Rates
Allegations: Charging subscribers more than the advertised rates
Prices at Frontier Communications
In February 2020, a class-action lawsuit was filed against Frontier Communications for allegedly misleadingly marketing consumers a two-year deal for high-speed internet and two phone lines for $89.99 a month…
The Latest
Frontier Internet Services
Company promises to ditch several print and online ad claims following review.
Telecom Disconnect
Find out which telecom companies are under scrutiny for misleading ads.
Frayed Cable Ad Claims
You may want to hit the mute button on these challenged cable claims.
Frontier’s TV + Internet Bundle
A TINA.org reader sent us a copy of Frontier’s advertised prices for its TV bundles: But the reader says when he called to sign up for the TV and Internet…