AT&T
TINA.org investigated certain marketing tactics used by AT&T’s Warner Brothers to promote video games. To read more about that investigation and subsequent complaint, click here.
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The Latest
What Mobile Carriers Are Really Saying in Their Ads
Digging into the fine print and details behind four recent ads.
CFPB Sues Sprint Over Phone ‘Cramming’
Wireless carrier joins AT&T and T-Mobile as companies accused of cramming this year.
For AT&T Customers, a Costly Divorce
Early termination fees aren’t doing consumers any favors.
AT&T to Pay $105 Million to Settle Cramming Charges
Officials urge consumers to carefully check cellphone bills for unauthorized charges.
Comcast agrees to pull ‘disparaging’ phrase in AT&T parody
TV commercial gets edit following decision from the National Advertising Division.
AT&T’s $160 for 10 GB Plan
https://truthinadvertising.org/wp-content/uploads/2015/08/TV-Commercial-AT_T-Family-Sharing-Plans-Sleeping-Baby-Rethink-Possible.mp4 This ad could make it seem, to a reasonable consumer, that your family of four will pay only $160 a month for a phone plan that includes 10 GB…
T-Mobile Network Speed Claims
T-Mobile claims in its “the simple choice” ads that even touchy, reanimated monsters know T-Mobile is a better choice for cellphone service than AT&T. In particular, T-Mobile says it has…
Is Your Cellphone Spying on You?
The mobile phone world was rocked in November 2011 when a systems administrator from Connecticut posted a 17-minute video on YouTube showcasing how a hidden program installed on millions of…
“Low Cost” Internet Access Can Really Add Up
There are many considerations when it comes to choosing an Internet service provider – type (cable, dial-up, DSL, or satellite), speed, price, hardware needed, reliability, and level of support. When…
Class-Action Tracker
AT&T’s “Unlimited” Data Plans
Allegations: Deceptively promoting data plans as “unlimited” when they are actually subject to limitations
AT&T
Allegations: Falsely representing that it safeguards consumers’ personal information when it failed to do so and the data was breached
AT&T’s Phone and Internet Services
Allegations: Falsely advertising that phone and internet services are reliable and provide superior coverage and speed when the company failed to provide services for multiple weeks
AT&T Securities
Allegations: Misleadingly representing that AT&T is committed to protecting the environment and people when its cables are covered in toxic lead
AT&T
Allegations: Misleadingly representing that it would safeguard consumers’ personal data when it failed to do so and there was a breach
AT&T’s Bait-and-Switch Marketing
Allegations: Misleadingly advertising monthly fees without disclosing certain fees
AT&T’s International Roaming Fees
Allegations: Failing to adequately disclose when customers will be charged international roaming fees
The Monthly Cost of DirecTV Services
July 2020: The case was voluntarily dismissed When a complaint is dismissed with prejudice, it cannot be refiled. as to the named plaintiff and When a complaint is dismissed without…
AT&T Customer Data
In July 2019, a class-action lawsuit was filed against AT&T for allegedly misleadingly representing that it does not share or sell data about customers when, according to the complaint, the…
DirecTV’s Quoted Monthly Costs
December 2016: This action was voluntarily dismissed When a complaint is dismissed with prejudice, it cannot be refiled., the reasons for which have not been disclosed. May 2016: After the…
AT&T’s Bait and Switch Tactics
In June 2016, a class-action lawsuit was filed against AT&T for allegedly using bait and switch tactics by advertising calling plans on the packaging of GoPhones that AT&T does not…
AT&T “Unlimited” Wireless Service Plans
March 2016: The lawsuit was dismissed because the summons was not returned with proof that it was served, as required by Massachusetts law. October 2015: A class-action lawsuit was filed…