Ad Alert

The ESPN App

It's game over for non-cable subscribers.

“Anything that you can watch on ESPN you can now stream live on the ESPN app,” says Mike Slade, director of digital innovation and integration at ESPN, in a recent commercial that evokes all the pomp and circumstance of an Apple product launch (not to mention the blue jeans Slade sports a la Steve Jobs on-stage). “But that’s not all,” Slade continues following boisterous applause. “Actually, that’s it.” To which the audience still goes wild.

Actually, though, there is one thing worth adding: You need a cable subscription to a package that includes ESPN in order to stream shows and games on the ESPN app on your smartphone or tablet. A reader recently emailed saying ESPN repeatedly fails to disclose this condition in various forms of advertising promoting the app. He wrote:

Only after a considerable amount of time and energy on my part did I fully realize what … it takes to watch the games that they are advertising as available to everyone. I have not see(n) any disclaimers or asterisks on their ads. To me this is quite deceptive to the consumer.

Indeed, throughout the aforementioned commercial there’s no disclaimer or notice telling consumers that a cable subscription is required to watch anything on the ESPN app. That is, unless consumers interpret “anything that you can watch on ESPN” as “anything that you can watch on ESPN with your cable subscription.” (A review found a commercial for the WatchESPN app, whose live streaming feature mirrors that of the ESPN app, that included the disclaimer: “WatchESPN is available through participating TV providers.”)

Currently, smartphone users who attempt to watch live TV after downloading the ESPN app are prompted to choose their cable provider. “ESPN’s live TV networks are available for no additional cost to customers of the providers listed below,” states a message smartphone users receive. But considering the increasing number of consumers cutting ties with cable, maybe this message should be shared sooner, like, say, in all ads promoting the app.

Find more of our coverage on sports here.

Our Ad Alerts are not just about false and deceptive marketing issues, but may also be about ads that, although not necessarily deceptive, should be viewed with caution. Ad Alerts can also be about single issues and may not include a comprehensive list of all marketing issues relating to the brand discussed.

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