Amazon Prime Grocery Deliveries from Whole Foods

Allegations: Falsely marketing that Amazon Prime members receive free 2-hour delivery of groceries when Amazon charges consumers a $9.95 service fee for grocery deliveries from Whole Foods Market

Amazon Prime Membership Fees

Digital Content on Amazon Prime Video

Allegations: Misleadingly marketing that consumers can “buy” digital content when Amazon may revoke access to content at any time

Amazon Prime’s Free Shipping

Amazon Prime’s Ad-Free Streaming Services

Allegations: Misleadingly advertising that Amazon Prime subscriptions included “commercial-free” streaming of movies and tv shows and then later charging an additional $2.99/month for ad-free streaming services

Amazon Fresh

Allegations: Falsely marketing that consumers who use their Amazon Prime Rewards Visa Signature Card “earn 5% back at Amazon Fresh” when they actually receive only 1% back on purchases

Amazon Prime

Amazon Prime Membership Fee

Digital Content on Amazon

Allegations: Misleadingly marketing that consumers can “buy” digital content when Amazon may revoke access to content at any time

Amazon Prime Memberships

Allegations: Using dark patterns to make it difficult to cancel Amazon Prime memberships

Digital Content on Amazon Platform

Allegations: Misleadingly marketing that consumers can “buy” digital content when Amazon may revoke access to content at any time

Amazon Prime’s “Free Titles at Audible”

Allegations: Deceptively marketing that Amazon Prime memberships include “Free Titles at Audible” when the company automatically enrolls members in a paid subscription for Audible

Amazon’s 30-Day Refund Policy

Allegations: Misrepresenting that Amazon’s refund policy allows customers to get a refund for unwanted items returned within 30 days when it routinely fails to issue refunds for returned items

Amazon.com’s Advertising of Weight-Loss Supplements Containing Sibutramine

Amazon.com’s “List Price”

Amazon

Allegations: Preventing consumers from giving negative reviews of Amazon on its websites and apps

Amazon Prime’s Same Day or Two Day Delivery Representations

Allegations: Misleadingly marketing “same-day” or “two day” delivery for Amazon Prime members

Prime Exclusive Savings for Amazon Prime Members

Allegations: Falsely advertising discounts by increasing original prices for a short period of time and then offering members “discounted” prices

Eclipse Glasses from Amazon

Compostable Plates and Bowls from Amazon

Allegations: Misleadingly advertising disposable plates and bowls as compostable