In September 2018, a class-action lawsuit was filed against JetBlue Airways for allegedly misleadingly marketing trip insurance in a way to give consumers the impression that the cost of the insurance policy is a pass-through charge – meaning that the airline collects money for the policy from consumers and forwards it to the insurance provider without any profit to the airline – without disclosing that JetBlue gets a profit for every insurance policy sold on its website. Plaintiffs also claim that JetBlue cannot sell insurance because it is not a licensed insurer or insurance agent. (Dolan et al v. JetBlue Airways Corp., Case No. 18-cv-62193, S.D. Fla.)
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