TINA.org Continues to Support FTC Efforts to Prohibit Junk Fees
TINA.org comment showcases the ongoing need for an FTC rule.
Talkspace
Case Name (Date)
Weizman et al. v. Talkspace, Inc.
23-cv-912, N.D. Cal.
(March 2023)
Product/Service
Talkspace
Allegations
Falsely representing that new patients will receive “personalized matches” with suitable therapists within 48 hours when patients are assigned therapists that do not match their requests and therapists are assigned based on the therapists’ availability
Deceptively enrolling consumers into subscriptions that automatically renew without notifying them or getting their permission
Failing to disclose that paid-for and unused therapy sessions expire in 30 days
Status
Pending
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