Talkspace

Case Name (Date)

Weizman et al. v. Talkspace, Inc.
23-cv-912, N.D. Cal.
(March 2023)

Product/Service

Talkspace

Allegations

Falsely representing that new patients will receive “personalized matches” with suitable therapists within 48 hours when patients are assigned therapists that do not match their requests and therapists are assigned based on the therapists’ availability

Deceptively enrolling consumers into subscriptions that automatically renew without notifying them or getting their permission

Failing to disclose that paid-for and unused therapy sessions expire in 30 days