Roblox
TINA.org found metaverse gaming platform rife with deceptive marketing.
Roblox In-Game Content
Case Name (Date)
A.B. et al. v. Roblox Corp.
21-cv-5683, N.D. Cal.
(July 2021)
Doe et al. v. Roblox Corp.
21-cv-3943, N.D. Cal.
(May 2021)
Product/Service
Virtual items on Roblox
Allegations
Advertising in-game content without warning consumers that the platform deletes purchased content and does not provide refunds or credits for the deletions
Status
A.B. case: Voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.
Doe case: Settled
(Final approval granted)
Legal Action
Class-Action Tracker
Roblox’s Representations
Allegations: Falsely representing that Roblox is safe and educational and that users can make money on the platform
Roblox
Allegations: Failing to disclose the risk of criminal and predative activity on its platform and misleading parents into thinking that Roblox protects children from inappropriate content
Virtual Items on Roblox
Allegations: Misleadingly representing that Roblox is free to play and failing to provide refunds to minors
Gambling on Roblox
Allegations: Falsely representing that its platform and digital currency are safe and that experiences that simulate gambling are not allowed on the platform
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Roblox Consumer Complaints: By the Numbers (Infographic)
A TINA.org analysis of Roblox consumer complaints filed with the FTC.