Ad Alert


Does this "practically" risk free guarantee have a catch?


Dermagist, an online retailer of skin care products also known as Demajuv, promises oh so many things, including a “30 day, 100 percent Satisfaction Guarantee.”

“This way, you get to try this fantastic product practically risk free!” the site boasts.

But it’s the word “practically” you should focus on because if the products, which can run as high as $129.99, don’t quite “attack all the signs of aging” to your satisfaction, all you can really get if you return them is a store credit for more Dermagist products. You also don’t get your shipping costs refunded in that oh, so gracious guarantee and if you got a free product with your order you must return it as well or it’s deducted from your store credit.

Dermagist also has a “Return Abuse Prevention Policy” that states:wrinklecream

“In order to prevent Habitual ‘purchase and return’ behavior, we do NOT honor return requests by customers who have purchased the same product in the past, and returned it.”

But that may mean if you signed up to get monthly deliveries for a ten percent discount but returned the product once, you are stuck with any additional ones shipped to you.

Another thing to note. Have you read all the nice reviews of the product? Here’s an important company disclaimer:

“The product reviews on our website are left by real customers.  However, we reserve the right to not publish any review that we feel is detrimental to our brand…”

And there’s this red flag: The company has an “F” rating with the BBB, and complaints filed note the extreme difficulties customers have in returning their product.

For more of’s coverage of skin care products, click here.

Our Ad Alerts are not just about false and deceptive marketing issues, but may also be about ads that, although not necessarily deceptive, should be viewed with caution. Ad Alerts can also be about single issues and may not include a comprehensive list of all marketing issues relating to the brand discussed.

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