
1st Phorm’s ‘110% Money-Back Guarantee’
Money-back guarantee comes up woefully short of advertised percentage.
January 2020: A federal judge granted final approval of a settlement agreement that would provide class members with either a 12-month extended warranty on their headphones or a cash award.
September 2018: A class-action lawsuit was filed against Plantronics, Inc. for allegedly falsely marketing its BackBeat FIT wireless headphones as “sports headphones” that are “sweatproof” and “waterproof” when, according to plaintiffs, they are neither sweat proof nor water proof. In addition, plaintiffs claim that the company misleadingly markets the headphones as able to provide “up to 8 hours” of wireless listening when, according to the complaint, the headphones do not last that long because they have a defect that prevents the batteries from holding a charge. (Shin et al v. Plantronics, Inc., Case No. 18-cv-5626, N. D. N.D. Cal.)
For more information about other class-action lawsuits regarding headphones and TINA.org’s coverage of them, click here.
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