In August 2017, a class-action lawsuit was filed against Navient, a student loan service company, for allegedly failing to deliver on its promise to help borrowers choose the best repayment plan. Specifically, the complaint alleges that Navient does not help borrowers navigate the federal student loan repayment system and, instead, pushes borrowers into forbearance, which, according to plaintiffs, is quick and easy for servicers but costly for borrowers. (Travis v. Navient Corp. and Navient Solutions, Inc., Case No. 17-cv-4885, E. D. NY.)

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