FreshDesk

May 2016: This action was dismissed When a complaint is dismissed with prejudice, it cannot be refiled. as to the named plaintiff and When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled. as to the putative class. The reasons for the dismissal have not been disclosed.

April 2016: A class-action lawsuit was filed against FreshDesk, Inc. for allegedly offering subscriptions for customer support services (including email, telephone and cloud systems support) without adequately disclosing the terms of such automatic renewal and continuous service offers and, as a result, charging consumers without their consent, in violation of California law. (Kissel et al v. FreshDesk, Inc. and Does 1-10, Case No. 16-cv-2777, C. D. CA.)

For more information about other class-action lawsuits regarding automatic renewal offers and TINA.org’s coverage of the issue, click here.