Carvana’s ‘7-Day Money-Back Guarantee’
Is it still a money-back guarantee if you end up paying hundreds of dollars?
DoNotPay
Case Name (Date)
Faridian et al. v. DoNotPay, Inc.
23-cv-1692, N.D. Cal.
(March 2023)
Product/Service
DoNotPay’s Robot Lawyer
(an online legal service and chatbox that uses artificial intelligence to provide legal advice)
Allegations
Marketing itself as the “world’s first robot lawyer” when it is neither a robot nor a lawyer
Marketing that the service can help with various legal issues when it is actually a website with “substandard” legal documents that are filled in based on information from consumers
Status
Pending
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